01Early access
A wedding planner that does the tedious parts for you.
One shared guest list for the couple, RSVPs that chase themselves, and invitations where an assistant answers guest questions directly. Currently free in early access.
Nicholas
De Souza.
Solution Engineer · Software Engineer · Solution Architect
Solution engineer, software engineer and founder. I build agents and take them to production.
4,000+
AI sales coach pilot, reps planned Jan 2027
30%
Case handle time cut, telecom triage agent
270+
Customers trained in Data Cloud workshops
$4M
FY25 revenue, Top Performer, Canada Solutions
3 wks
Client onboarding, down from 6 months
10
Years building software
Now building
01 — 03
02Since 2018
Software delivery run by graphs of AI agents.
A prototype agency where every task runs as a graph of agents. An orchestrator leads each job and delegates to nine role agents, each limited by permissions rather than instructions, and two blind validators must pass every release. A person approves every price, merge, deploy and email.
03Proof of concept
Holdline
One-to-one service, at disruption scale.
When a flight is cancelled, an ElevenLabs voice agent calls every passenger at once and resolves all five in under three minutes: in their own language, with a specialist handoff where needed, inside policy, and with zero double bookings when two callers race for the last seat.
Past work
04 — 05
04
Review Loop
Built for recruiters to gather feedback and post positive reviews directly to your website. Learn where you stand with your clients and candidates with review loop.
05
TMLP Statistics Platform
Developed for the Team, Management and Leadership program to provide up to date statistics and analysis for individuals, teams and the overall performance of the program.
Resume
2016 — NowTen years, in brief.
Solution engineer and former software engineer and founder, leading customer-facing technical work for strategic enterprise accounts across telecommunications, technology and energy.
Download resume ↓Education
B.Eng. (Honours), Software
University of Ontario Institute of Technology, 2018
University of Ontario Institute of Technology, 2018
2024 – Now
Lead Enterprise Solution Engineer
Salesforce
Took an AI sales coach from voice prototype to an 80-rep pilot as a two-agent Agentforce system. Cut a telecom triage agent’s handle time 30%. $4M in FY25 revenue.
2022 – 2024
Senior Solution Engineer
Salesforce
Architected Canada’s first Data Cloud Zero-ETL integration with Snowflake. Built the Data Cloud curriculum adopted into Salesforce’s official workshop.
2020 – 2022
Solution Engineer
Salesforce
Closed 55 deals worth $1.6M in FY22 as Top Performer for SMB Solutions in Canada. Star Performer Award, Q4 FY22.
2018 – Now
President & Founder
Digistax Inc.
Service automation firm, now agent-run. Reduced client onboarding from 6 months to 3 weeks across 20+ engagements; eliminated 750+ hours of manual work a year.
2016 – 2018
Software / Innovation Engineer
Refined Data Solutions
Built Java EE and React automation that removed 200+ hours of labour per commercial property sale.
Technical expertise
Agentic AI & LLMs
AgentforceMulti-agent orchestration (Paperclip)Claude CodeCodexRAGVoice agentsAgent metrics
Data platforms & AI
SnowflakeSalesforce Data CloudETL/ELT pipelinesData unificationAI orchestration frameworks
Enablement
Workshop curriculumProduct gap assessmentsPrototypesProof-of-concept delivery
Clouds & automation
AWSAzureDockerMicroservicesPythonJavaScript (Node.js, React)API orchestrationEvent streaming
Stakeholder engagement
C-level solution workshopsData strategy roadmappingAI use case ideation and pilots